RETURN AND REFUND POLICY

PLEASE NOTE: WE DO NOT OFFER FREE RETURNS. RETURN SHIPPING COSTS ARE THE CUSTOMER'S RESPONSIBILITY.

RETURNS

Can I return my order? Yes, you can.

If you are not satisfied with the items you received, you may return them within 30 days of delivery.

For a return to be accepted, the order must meet the following conditions:

1. The order must include all original parts and components, and the packaging must be undamaged, exactly as the product arrived to you.
2. Only normal wear resulting from proper handling of the product is permitted. Damage caused by improper or negligent use will not be accepted.
3. Products for which hygiene is important must be completely clean before being returned.
4. Any defect must have been identified immediately after receipt.
5. We reserve the right to charge the customer for the cost of return shipping.
6. Returns are processed within 7 business days. If the conditions are met, the return will be formally approved within that period.

We reserve the right to refuse returns if we suspect that the products have been used or damaged through improper use.

HOW DO I RETURN MY ORDER?

If your order meets the conditions above, follow the steps below to start the return process:

Send an email to: support@emmamiami.com

Please include the following in your email:
Order number
Reason for the return
Photo of the product in case of damage or breakage
Customer full name
Customer address

We will contact you and provide the correct return address. Please do not send the return to the original sender, as the correct address will be provided to you after your request. As the customer, you are responsible for the cost of return shipping.

CANCELLATIONS

Because our system is fully automated, orders are processed immediately, and it is not possible to stop a shipment once an order has been placed. For this reason, we cannot accept cancellations after an order has shipped.

If you wish to cancel, you must inform us clearly of your decision, for example by email, as soon as possible. If the order has not yet shipped, we will do our best to accommodate the request.

If an order is already in transit, cancellation is not possible. Please wait to receive the item and then follow the return process above. You may inform us in advance of your intention to return, and to speed up processing we ask that you send us proof of return shipping.

REFUNDS

Once your return is received and inspected, and provided the conditions above are met, we will refund the amount paid for the returned items, excluding original and return shipping costs. Refunds are issued to the original payment method, at no additional cost to you, within a reasonable time after we receive the returned product.

If more than a reasonable period has passed since your return was approved and you have not received your refund, please contact us at support@emmamiami.com and we will look into it.

DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged or defective, contact us at support@emmamiami.com within 30 days of delivery with your order number and a photo of the item. We will work with you to arrange a replacement or refund. Please do not discard any damaged item or its packaging before contacting us, as we may need photos to process your claim.

Business operated by Logos Ecom LLC.